Customer Service
After-Sales Service
Our After-Sales Department assists you with every challenge — from machine start-up to product returns. When needed, a member of our team will be on site within a very short period to work alongside your operators, solve issues, and protect your operational interests.
Our team includes skilled individuals who are happy to offer additional service for any specific matter — film assessment, machine setup, on-site operator training, and pallet wrap evaluations.
Additional After-Sales Services Include
- 1The cost of film per pallet and an assessment of load stability.
- 2Advice on how to make stretch-wrapped pallets more reliable, higher quality, safer, and more appealing.
- 3Constant vigilance over pallet prices, equipment performance requirements, and film prices.
- 4Examining and advising on the optimal film fit for machine wrappers.
- 5The setup of the machine and continuing user training.
- 6Evaluation of hand-wrapping procedures used by operators.
- 7Evaluation of wasteful use of hand film.
- 8Instruction in safe hand-wrapping methods and best practices for operators.
- 9Broad ex-stock selection of hand and machine films.
Need On-Site Support?
Our technical staff is ready to visit your facility.